RETURN & EXCHANGE POLICY

Last Updated: September 26, 2026

At D_Lux Jewelers, we want every customer to clearly understand the conditions that apply to exchanges before making a purchase. Because some of our jewelry is finished and available in stock while other pieces are custom, personalized, or made to order, eligibility may vary depending on the type of purchase.

Please review the following policy carefully.

Weight and Price Estimates for Made-to-Order Jewelry

Weight and price estimates apply only to jewelry that is manufactured or made to order by D_Lux Jewelers and whose final price is affected by the actual finished weight of the piece.

Because each piece is individually produced and finished, the final weight may vary slightly from the estimated weight shown or used when the order was placed.

If the completed piece weighs more than the estimated weight used to calculate the purchase price, the customer may be responsible for the applicable price difference.

If the completed piece weighs less than the estimated weight used to calculate the purchase price, D_Lux Jewelers will refund the applicable difference.

This weight-based adjustment does not apply to finished jewelry that is already physically in stock at the time of purchase. For in-stock finished pieces, the listed price applies to the specific item being purchased.

Online Purchases

Eligible items purchased online may be exchanged when the customer contacts D_Lux Jewelers within 7 calendar days of receiving the order.

The 7-day period refers to the time allowed to contact D_Lux Jewelers and request an exchange. The item does not need to physically arrive back at D_Lux Jewelers within those 7 days.

To request an exchange, contact us at:

Phone: (813) 770-0484
Email: dluxjewelers@gmail.com

An exchange must be approved by D_Lux Jewelers before the item is shipped back.

Proof of purchase may be required.

Exchange Value

Approved exchanges must be for an item of equal or greater value than the original item.

If the replacement item has a greater value, the customer is responsible for paying the difference before the replacement item is released or shipped.

Eligibility for Exchange

To qualify for an exchange, an eligible item must:

• Be unused and unworn.
• Be in the same condition in which it was received.
• Be returned with any original components or materials provided with the item, when applicable.
• Show no signs of alteration, damage, wear, resizing, modification, or unauthorized repair.
• Meet all other eligibility requirements stated in this policy.

D_Lux Jewelers reserves the right to inspect a returned item before approving and completing an exchange.

Items that do not meet the eligibility requirements may be returned to the customer and the exchange may be declined.

Return Shipping for Online Exchanges

For an approved online exchange, the customer is responsible for the cost of shipping the original item back to D_Lux Jewelers.

D_Lux Jewelers will cover the shipping cost of the approved replacement item back to the customer.

Customers should not send an item back before contacting D_Lux Jewelers and receiving exchange instructions.

Shipping and delivery procedures are also subject to our Shipping Policy.

In-Store Purchases

All in-store sales are final.

D_Lux Jewelers does not accept returns for purchases made at our physical store.

However, an unused and unworn item may be considered for an exchange for another item of equal or greater value.

Any in-store exchange is subject to inspection and must be approved by store management. Approval is not guaranteed.

If the replacement item has a greater value, the customer is responsible for paying the difference.

Custom, Personalized, and Made-to-Order Items

The following items are not eligible for return or exchange:

• Custom jewelry.
• Personalized jewelry.
• Engraved items.
• Jewelry altered or modified specifically for the customer.
• Made-to-order jewelry.
• Made-to-order Cuban link chains.
• Made-to-order Cuban link bracelets.
• Items that have been resized, altered, or customized at the customer's request.

Because these pieces are created, modified, or produced specifically for an individual customer, they are considered final sale unless D_Lux Jewelers determines that an error occurred on our part.

Incorrect or Damaged Items

If you receive an item that is incorrect or arrives damaged, please contact D_Lux Jewelers promptly after receiving the order.

Do not alter, repair, resize, wear, or otherwise modify the item before contacting us.

We may request photographs, order information, packaging, or other documentation necessary to evaluate the issue.

If the issue resulted from an error by D_Lux Jewelers, we will work with the customer to determine the appropriate resolution.

For damage that occurred during shipping, please also refer to our Shipping Policy.

Incorrect Weight or Karat

If the actual weight or karat of a piece differs from what was represented or charged for the item, please contact D_Lux Jewelers within 14 calendar days of delivery.

For made-to-order jewelry where the final price is based on actual finished weight, normal weight adjustments described under Weight and Price Estimates for Made-to-Order Jewelry are not considered an error.

This section applies when there is a discrepancy between the actual piece and the weight, karat, or other applicable information represented for that piece.

D_Lux Jewelers may request that the item be returned for inspection and verification.

If D_Lux Jewelers confirms that an error occurred on our part, we will address the discrepancy appropriately and cover applicable shipping costs associated with the verification process.

Items Altered After Delivery

An item may become ineligible for exchange if, after delivery, it has been:

• Resized.
• Engraved.
• Repaired.
• Modified.
• Altered.
• Damaged.
• Serviced by another jeweler or third party.

If you believe there is an issue with your jewelry, please contact D_Lux Jewelers before having any work performed on the piece.

Refunds

D_Lux Jewelers' standard policy is an exchange policy, not a general return-for-refund policy.

Refunds may be issued when specifically provided for under this policy, including an applicable adjustment resulting from the final weight of qualifying made-to-order jewelry, or when D_Lux Jewelers determines that a refund is the appropriate resolution to an error or other qualifying circumstance.

Any approved refund will be handled according to the circumstances of the transaction and the original payment method when applicable.

Shipping, Delivery, and Exchange Returns

Shipping times, tracking, insurance, signature requirements, delivery issues, damaged shipments, and other shipping-related matters are governed by our Shipping Policy.

Customers requesting an exchange should contact D_Lux Jewelers before shipping an item back so that appropriate instructions can be provided.

Contact Us

For questions regarding an exchange, eligibility, weight or karat discrepancy, or an issue with your order, please contact:

D_Lux Jewelers
Email: dluxjewelers@gmail.com
Phone: (813) 770-0484