SHIPPING POLICY

Last Updated: September 26, 2026

At D_Lux Jewelers, we take great care in preparing, securing, and shipping every order. Because jewelry is valuable and often personally meaningful, our shipping process is designed to provide clear expectations and help ensure that your order arrives safely.

Shipping Destinations

D_Lux Jewelers currently ships within the United States only.

We do not currently offer international shipping.

Shipping Carriers

Orders are shipped using UPS or FedEx, depending on the order and shipping requirements.

D_Lux Jewelers may select the appropriate carrier based on the destination, value of the shipment, security considerations, service availability, and other order-specific factors.

Shipping Options and Costs

D_Lux Jewelers currently offers the following shipping options for eligible orders:

Economy Shipping — $19
Estimated carrier transit time: 5–7 business days

Express Shipping — $35
Estimated carrier transit time: 2 business days

Available shipping options and applicable charges are displayed at checkout.

Shipping transit times are estimates and begin after the order has been processed and transferred to UPS or FedEx.

Order Processing Times

Processing time refers to the time required to prepare an order before it is transferred to the shipping carrier.

In-stock items: Please allow up to 3 business days for processing.

Made-to-order D_Lux jewelry: Please allow approximately 14 days for production and preparation before shipping.

Custom jewelry: Please allow approximately 14 days for production and preparation unless a different timeline has been communicated and agreed upon for the specific project.

Processing times are separate from shipping transit times.

For example, selecting Express Shipping does not reduce the production or processing time required to prepare an item.

Processing times may also be affected by additional order verification when required.

Estimated Transit Times

Once an order has been processed and transferred to UPS or FedEx, the estimated transit time will depend on the shipping option selected at checkout:

Economy Shipping: 5–7 business days
Express Shipping: 2 business days

Carrier transit times are estimates and may be affected by circumstances outside the control of D_Lux Jewelers, including weather, carrier delays, service interruptions, or other unforeseen events.

Order Tracking

Once your order ships, tracking information will be sent to the email address associated with your order.

Customers are responsible for monitoring tracking information and delivery updates provided by the carrier.

Signature Required

All shipped orders require a signature.

For added security, an order may be shipped to a nearby UPS or FedEx location for secure pickup. If delivery to the customer’s address is used, the recipient may be required to be present and sign for the package.

D_Lux Jewelers may determine the most appropriate delivery method based on the order, shipment value, destination, and security requirements.

Shipping Insurance

All packages shipped by D_Lux Jewelers are insured while in transit.

If a shipping issue occurs, please contact D_Lux Jewelers promptly so that we can assist with the appropriate carrier investigation or insurance claim.

Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error in your shipping address, please contact D_Lux Jewelers before the order has been shipped. We may be able to update the address while the order is still being processed.

Once an order has shipped, the shipping address cannot be changed through D_Lux Jewelers.

For security reasons, certain orders may also be subject to additional address-change restrictions.

Undeliverable or Returned Packages

If a package cannot be delivered and is returned to D_Lux Jewelers, the customer may be responsible for the cost of shipping the order again.

Before reshipping, D_Lux Jewelers may request confirmation or verification of the shipping information.

Lost Packages

If tracking indicates that a package has been lost while in transit, please contact D_Lux Jewelers promptly.

We will initiate the appropriate investigation or claim with the shipping carrier and assist with the required process.

Resolution will depend on the results of the carrier investigation and applicable shipping and insurance procedures.

Packages Marked “Delivered” but Not Received

If tracking shows that an order was delivered but you have not received it, please contact D_Lux Jewelers promptly.

Because D_Lux Jewelers shipments require a signature, we may initiate an investigation with the carrier to verify delivery information, including available signature records and other delivery documentation.

D_Lux Jewelers will coordinate the applicable carrier investigation or claim and any required procedures based on the circumstances of the shipment.

Packages or Items Damaged During Transit

If your package or jewelry arrives damaged, please contact D_Lux Jewelers immediately upon receiving and opening the shipment.

Please:

• Keep all original packaging and shipping materials.
• Photograph the exterior and interior of the package.
• Photograph the damaged item clearly.
• Contact D_Lux Jewelers and provide the photographs and relevant order information.

Prompt notification and documentation are important because they may be required for us to initiate a carrier or insurance claim.

Please do not discard the packaging or shipping materials while the matter is being reviewed.

In-Store Pickup

D_Lux Jewelers offers complimentary in-store pickup at our Tampa location for eligible online orders.

Customers will be notified when their order is ready for pickup. Please do not arrive to collect an online order until you have received confirmation that it is ready.

To pick up an order, the customer must provide:

• The order confirmation number, and
• A valid government-issued photo ID.

The information on the identification must match the customer or order information provided when the order was placed.

For security reasons, D_Lux Jewelers may decline to release an order when the required information cannot be verified.

High-Value Orders and Additional Verification

To protect our customers and help prevent unauthorized transactions, certain orders — particularly high-value purchases — may require additional verification before processing or shipment.

Verification may include confirmation of identity, order information, billing information, shipping information, or other information reasonably necessary to verify the transaction.

For security purposes, D_Lux Jewelers may restrict changes to the shipping address or other order information after an order has been verified, processed, or shipped.

Additional verification may affect processing time.

Exchanges and Return Shipping

Shipping related to returns or exchanges is governed by our Refund Policy.

Customers are responsible for return shipping costs for eligible online items unless otherwise stated in the Refund Policy or agreed to by D_Lux Jewelers.

When an eligible exchange is approved, replacement-item shipping will be handled according to the terms stated in our Refund Policy.

Custom, personalized, made-to-order, and other non-returnable items remain subject to the eligibility requirements and exclusions stated in our Refund Policy.

Contact Us

If you have questions about shipping, delivery, tracking, or an order in transit, please contact:

D_Lux Jewelers
Email: dluxjewelers@gmail.com
Phone: (813) 770-0484